Q: Do I need to bring food?
A: If your pet has a regular food or special diet, it would be best that you bring food so that nothing upsets your pets stomach while boarding; however, its not mandatory and we can provide “House Food” with a $2.50/day per animal charge. All Creatures Pet Lodge tries to maintain the best services at the lowest prices in Central Florida and because of rising supply costs, now has to charge for “House Food”, However, if you bring your own food it is still free. Bring only the food that your dog needs plus 1-2 days, as any left over food is donated to local rescues and shelters. You will not be given food back at pickup, so bring only what you need. Also, you don’t have to worry about any special packaging, as the Pet Lodge provides packaging for you.
Q: Do I need to bring bedding material?
A: No. We provide all bedding material and do not accept any bedding unless your pet is staying in a Super suite or Semi suite.
Q: Can I bring toys?
A: Yes. If you would like to bring a toy we will gladly give it to your pet. We allow one toy per animal in the Fun Runs but, please keep in mind however that very small toys may get bumped or knocked into the run next to your pet and the staff may not be able to tell what is your pets toy and what is not. Therefore we cannot guarantee toys will be returned.
Q: Can I bring treats for my pet?
A: Yes. By all means you may bring treats. The staff at the Pet Lodge will always make sure treats are given as often as you like.
Q: What if my dog is on medication?
A: Not a problem. Just bring in your pets medication along with a set of instructions and rest assured that your pet is in good hands.
Q: Can I pick up my pet on Sundays?
A: Yes. The Pet Lodge allows pick up on Sundays by appointment ONLY, contact a receptionist to book a Sunday PickUp. Sunday pickups will be charged for Sunday night as if they were staying till Monday.
Q: Can I get my deposit back if I cancel my booking?
A: Yes. You may receive a refund of your deposit if you cancel before the cancellation deadline. The deadline is usually 14 days before major holidays, but it best to check the cancellation calendar on our website or call to verify dates. If your booking is cancelled after the last cancellation date, your deposit is then non-refundable.
Q: Does my pet need any vaccination?
A: Yes. In order to book your pet will need to be current on all required vaccinations. Go to the vaccinations page to find out more information and what vaccinations are required.
Q: Will my pet get bitten by another pet?
A: At no time will your Pet be in contact with someone else’s pet unless you ask for your Pet to be socialized with other Pets in Doggie Daycare. When in Doggie Daycare, understand that when dogs play, they use their paws and mouths and like wolves, their play mimics fighting or wrestling. In rare instances play goes too far and a dog can get bitten or scratched. Think of it like playground, occasionally, kids who play hard end up with cuts and bruises. Rest assured however, that All Creatures Pet Lodge takes the safety of dogs in our care very seriously and takes all precautions to avoid any occurrence of injury.
Q: Do you accept aggressive dogs?
A: We do not accept any aggressive dogs in the Facility. Unfortunately, we are no longer accepting pure breed Pit Bulls or Akitas due to related problems encountered in the past.
If you have a mix breed Pit Bull or Akita, we recommend that you call and set up an appointment to meet with the two kennel managers so that they can make a determination as to the temperament of your animal and recommended stay. Please understand that safety comes first, for not only our other pets but for our staff as well.
Q: Do you board animals other than dogs and cats?
A: Yes. The pet lodge is happy to board any domesticated household pet that you may have. To get prices and what might be required for your pet please call the pet lodge at 407-331-3161.
Q: Do you offer long term boarding discounts?
A: Yes. If you are boarding for 30 days or more we do offer discounted rates. For more information contact the pet lodge at 407-331-3161.
Q: Do you work with a vet?
A: Yes. In any emergency we not only contact the owners but the pets vet as on record. In a case of an after hours emergency the pet is taken to the closest available emergency vet clinic.